Frequently Asked Questions    

Charge up your phone

Who is this for?

Which phones can I top up from?

Which phones can I charge up?

What will the call cost?

What happens if I have a problem?

Can I charge up more than £1?

Can I top up my balance?

Make your call

Which access number is best to use?

How can I get away from having to dial the access number ever again?

How many calls can I make?

How can I top-up?

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Who is this for?
Absolutely anyone and everyone, if you make international calls, from any kind of phone - home, office or mobile - and want low, low rates coupled with absolute convenience then topup2talk is the service for you.

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Which phones can I top up from?
Any phone that allows our 0901 numbers to be called. Please remember that if topping up from a BT phone the call will cost you exactly £1 every time top up. If you have a service provider other than BT then please check their tariff before topping-up as some will charge different rates for the 0901 number.

If topping up with the text message method then the service will work from any valid UK mobile number on the T-Mobile or Vodafone or O2 or Orange network

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Which phones can I charge up?
Any phone - landline or mobile. With the 0901 number please remember that you can only charge up the phone that you call from. When topping up via the text message method only the mobile phone from which the text message is sent can be topped up.

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What will the call cost?
£1 if topping up from a BT phone using our 0901 number - remember we credit your phone with £1 instantly. If you have a service provider other than BT then please check their individual prices before topping-up as some will charge different rates for the 0901 number.

When topping up with the text message method, the text message request you send for a £3 top-up will be charged at your standard mobile operator's text rate. Each of the two text messages you receive will cost 150p and will be credited individually one at a time.

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What happens if I have a problem?
Go to the contact us section of the website and tell us exactly what is wrong. Click here and we will investigate and fix the fault for you as soon as we can.

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Can I charge up more than £1?
Yes you can. Each top-up call is £1 but you can make repeated top-ups. You could - for example - put £5's worth of credit on your phone by making five consecutive top-up calls (we do restrict top-ups from any one telephone number to £10 per day and £50 in any 30 days - if you exceed the limit you will not be charged for the attempted charge up).

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Can I top up my balance?
Yes. Repeat the original top-up process - that never changes. If you have - for example - 40p remaining credit and you top-up with another £1 you now have £1.40's worth of credit to make calls. Simple!

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Which access number is best to use?
You can use the access number 0207 124 6666 if calling from a mobile as this may be part of bundled free minutes you may have on your particular mobile contract. Or if you have free national /local calls from your home/office phone.

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How can I get away from having to dial the access number ever again?
You can enter the access number followed by a pause and then the full international number into your phone memory. To see how on your mobile phone click here

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How many calls can I make?
As many as you want - you can use the topup2talk service any time of the day or night and can keep making calls up until your credit runs out. Remember you can top up any phone you want at any time.

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How can I top-up?
You can use either method to top up at any time. Your balance is simply incremented by the relevant top up amount, for example; 40p remaining credit and you top-up your number with another £1 you now have £1.40 available.

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Back to Top up 2 Talk page - Click Here